Support

Our LED products and accessories are selected with safety as a top priority. We source our products from reputable suppliers that follow quality manufacturing standards and provide certification confirming the products comply with relevant global safety requirements.

Specifically, the LED component parts, like SMD chips, flex strips, COB modules, controllers and drivers, carry certification to confirm compliance with RoHS and CE standards. These help prohibit the use of certain dangerous substances and ensure consumer safety requirements are met in areas like fire and electrical safety when properly installed according to local regulations.

Our lighting products offer reliable and durable operation without presenting any significant electrical, fire, chemical or other safety hazards when used properly for their intended application. We choose our suppliers carefully and inspect shipments thoroughly to protect consumer safety. If you have any additional questions about our safety standards compliance, please don’t hesitate to contact us. Our team is always available to address individual product certifications and safety qualifications.

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Tracking the shipment status of your LED light orders is easy through your online account dashboard on our website. During checkout, you can choose between our integrated shipping carriers and select the option that best fits your location, delivery timeframe and cost preferences.

As soon as your purchased items ship out from our warehouse, the carrier will send a confirmation email and tracking number. You can also access tracking information by logging into your account, going to “My Orders”, and clicking on the tracking link next to each order marked as shipped.

The tracking details provide real-time updates on your shipment’s location and estimated delivery date direct from the shipping provider you selected at checkout. If you have any trouble accessing the online tracking information for an existing order, please reach out to our sales team at info@binglight.co.za with your name, order number, email on the account, and any error messages so we can swiftly research and share an update on the delivery status.

All of our LED products and accessories come with a 36 month (3 year) replacement warranty covering defects in materials and workmanship, when purchased directly from us.

As one of our trade partners, your wholesale LED purchases are automatically registered for coverage by this warranty. However, proper usage and storage of products is required in order resell items while maintaining valid warranty status. Any evidence of tampering, improper modifications like cutting aluminum channels or soldering LED strips, or misuse/damage will void the protections.

If an item proves defective within the first 3 years from the invoice date, contact us at returns@binglight.co.za to start a warranty claim. We will issue a return number that must be included with the returned goods - any items sent back without an approved return number cannot be processed. You will be responsible for paying shipping costs to get replacement items sent out.

Taking care to handle and store our high quality LED products according to our recommendations will ensure you get the most value from our industry-leading 3 year replacement coverage. Please reach out if any other warranty details need clarification. We stand behind our products and want to make sure our trade partners have full support.

If you need to return or exchange an item purchased from our website, please contact our returns department at returns@binglight.co.za within 24 hours of receiving your order. We can process a 1-time courtesy exchange request within this window, provided the products are still factory sealed in the original packaging.

Additionally, items that prove defective within the 3 year warranty period from date of purchase can be returned by starting a warranty claim at the same email address. We will cover return shipping costs and quickly send replacement items for valid warranty issues. No restocking fees apply.

For returns/exchanges falling outside the scope of our warranty coverage, you must email to receive a Return Merchandise Authorization (RMA) number and details on approved reasons and any exchange fees that may apply. Eligible non-warranty returns need to be unused and unopened in original packaging. We issue store credit - no cash refunds - within 3 to 5 business days of receiving and inspecting the returned goods.

Please note that custom-built, special order, or made-to-order products cannot be returned or exchanged. We also cannot process returns lacking an approved RMA or those beyond 30 days from original purchase date. Reach out to our team with specific questions. We want to make returns and exchanges straightforward when issues emerge with an order.